Being a contractor servicing a property management company is not for the faint of heart. Issues arise at all times of the day and night. This would be difficult enough to manage to get the appropriate team members scheduled and completing repairs, but it’s never that easy. Instead, it’s working out a time that supports both your staff and the tenant, dealing with an issue that’s more complicated than was originally communicated, and trying to deal with an impatient customer while you’re still waiting for approval on an estimate.
We want to ensure you have the information needed to do the job the first time without having to make several calls. Time is money — and we want to give you the time to make more money! We’re also working to make juggling your schedule a thing of the past by using product tracking to estimate when a part may be failing or when a recall is issued, or just when an appliance might be reaching the end of its time, becoming a property damage risk. It is possible to get ahead of these things and it will make your job so much more predictable.
SecondKeys provides a portal enabling and guiding tenants to provide all the information needed to complete tasks on the first visit- minimizing lost time for property managers and contractors.
SecondKeys provides a portal enabling and guiding tenants to provide the information needed to complete tasks the first visit, minimizing lost time for property managers and contractors.
Full Inspection Suite on any device.
Web Management App + iOS App + Android Apps
Provides real-time updates on request status, scheduling, and job progress. Provides instant visibility of notes entered by all parties. We help vendors see how their own staff is doing from customers’ perspectives.
Allows tenants to rate their satisfaction with vendors using a quick and easy “star” scale. Provides a way for tenants to offer valuable feedback which can help guide vendor choices and inform vendor management what is actually happening on job sites.