The New Year means a new opportunity to be the best property manager you can be. A weaker willed manager might not be able to follow through with their New Year’s Resolutions, but you’ve got what it takes. Here are 5 New Year’s Resolutions for Property Managers!
1. Don’t let a maintenance request fall through the cracks.
It happens to everyone. Occasionally a request is placed and either due to a slip up in your system or human error, somehow it falls through the cracks. Doubling down on maintenance time lines and having a clear system of communications with contractors are great ways to keep on top of those requests. Taking good care of your tenants is the best way to insure returning customers!
2. Keep more tenants.
Speaking of returning customers, this year is the year to retain more tenants. It’s twice as expensive to seek a new tenant than it is to keep an old one. Better customer service is a key factor in keeping more tenants. That can come down to more open communication, better maintenance tracking, or more convenient ways to pay rent.
3. Support your staff.
A property management team is only as strong as it’s weakest link. The more support you provide for your staff, the better functioning business that you’ll be. This year, find new ways to make the job easier and your team more effective.
4. Fill more units.
Of course this one’s a no brainer. We all want our units to get full and stay full. Better occupancy rates relies on good marketing, a strong team, and better benefits offered at your properties. Think about ways to incentivize new tenants to pick your property over all the others.
5. Reevaluate your business.
Before the year is out, take a good look at how your business works. Assess your strengths and weaknesses and make some choices that would lead to real improvements. If you’re reevaluating your property management software, definitely check out our website to learn more about SecondKeys!